Frequently Asked Questions


All single day wristbands for entry will be available at Will Call.  

All guests will receive a non-transferable wristband for entry into the Festival Venue and VIP areas.  Full Festival wristbands and VIP credentials were mailed to all US addresses the week of 12/11 - 15, 2023.

All wristband orders with international addresses (including Canada), single day wristbands and purchases made after December 11, 2023 will be available for pick up at Will Call with a photo ID.  

Will Call hours are 12 noon to 9 pm Tuesday January 16 through Saturday January 20.  Will Call is located at the Truman Waterfront Amphitheater, 35 E Quay Rd, Key West.

Will Call will be open from 12 noon to 9 pm Tuesday through Saturday January 16 to 20 at the Truman Waterfront Amphitheater, 35 E Quay Rd, Key West. 

Please note:  All single day wristbands must be picked up at Will Call. We do not ship wristbands to international addresses - including Canada.  All wristbands on orders with international addresses will be at Will Call.  Also, for reservations made after December 11, 2023 wristbands will be available at Will Call.   Photo ID required.

YES! Single day passes AND some full festival passes are available now!  Book HERE!

All Single Day passes are General Admission/ Pearl.   All single day wristbands will be available for pick up at Will Call.  

Full festival Sapphire VIP and Pearl passes are also available now.  Full festival wristbands purchased after 12/11/23 will be available at Will Call 

Will Call, at the Truman Waterfront Amphitheater, 35 # Quay Rd, is open from 12 noon to 9 pm every day of RokIsland Fest. 

We are on sale NOW!  A few Sapphire VIP full festival passes are still available, and Pearl full festival passes & single day passes are available.  Purchase HERE

Click HERE to join the mailing list for future communication 

This year, more of our package properties are offering daily breakfast and other perks like Food & Beverage discounts and discounted parking!  We also have one all-inclusive option at the Gates Hotel!

We are also shifting the Tuesday KICK OFF PARTY to a new location - The Sunset Pier at 0 Duval Street - and INCLUDING FREE entry for ALL package guests!  Pass Guests will be able to purchase Kick Off Party entry for $79 per person ** KICK OFF PARTY IS SOLD OUT **

A new package perk is  a 2024 Line-Up T and Coozie (per person) INCLUDED in Diamond Premier, Sapphire Premier, and Emerald Packages!

Emerald Packages also get a comfortable chair INCLUDED!  Other package guests also have the option of renting chairs.  Call the box office at 305-615-3168 to reserve your rental chairs

All rental chairs will be picked up onsite at the Truman Waterfront Amphitheater each day and left on site each day (leave them right there on the hill - we'll get them!)

A limited number of RENTAL CHAIRS will be available to anyone by the day at the Amphitheater for $16 CASH ONLY.  

Limited public parking is available on the island of Key West and at the Amphitheater (VERY LIMITED AT THE AMPHITHEATER). Key West has taxi services, Uber, Lyft, as well as Pedicabs to take you around Key West. Our RokIsland Fest boxoffice Concierge can arrange rentals of golf carts, scooters, and bikes!  305-363-4533. 

We HIGHLY recommend taxi, walking, or biking to the Amphitheater.

Check out the Line Up HERE!  It was announced during the pre-sale period. (Summer 2023)  The daily line up and set times will be available in the RokIsland Fest app which will be released on Christmas Day, 12/25/23. 

Yes!  We have simple payment plans for both passes and packages purchased before November 1, 2023! ($10 one-time fee)

Generally, the Amphitheater gates open at 4PM and music is 5PM – Midnight *times subject to change*
The VIP Premier Package & VIP Pass parties, the live music sails, and all special events take place during the day.

Will Call opens at 12:00 noon each day of the event at the Truman Waterfront Amphitheater, 35 E Quay Road.  Check the app for updated times.  The 2024 RokIsland Fest app is available starting 12/25/23

The RokIsland Fest app is out NOW!  All festival details including set times and special events are in the app. You can also purchase special event tickets if required in the app. 

Yes, all event locations will accept cash or credit cards EXCEPT CHAIR RENTAL. A limited number of rental chairs will be available for $16 a day CASH ONLY.  ATMs are located throughout the island and at the amphitheater for your convenience.  

You can also add a credit card to your wristband to make transactions smoother at the Amphitheater Bars.


This is an event geared toward adults, but all ages are welcome with a paid wristband.

The island of Key West is pet friendly, HOWEVER, your animals are not allowed in the amphitheater.

There will be medical personnel at the Amphitheater during show hours. Elsewhere on the island please call 911.


Booking a package that includes festival passes, accommodations, and extra FUN is the best way to make the most out of your festival experience.  Here's why: 

  1. Convenience: When you book a package, you'll have everything taken care of in one easy transaction. No need to worry about booking your accommodation separately and potentially missing out on your preferred dates or location. By booking a package, you'll have a stress-free experience and can focus on enjoying your festival weekend. 
  2. Exclusive Extras: Our Festival Packages come with added bonuses such as Private Parties / Performances, Live Music Sails around the Key West Harbor, Festival Merchandise, F&B discounts at the Package Properties, & MORE! These extras are not available when booking festival passes and accommodation separately - even if you are at the same hotel. 
  3. Lot of Choices: By booking a package, you can be assured that you'll have a comfortable place to stay during the festival - no matter what level of wristband you buy. With accommodation options ranging from quaint B&B's and Resorts to Vacation Rentals, you can find the perfect package to suit your needs. You will also be with other Festival Guests - keep the party going before and after the performances!
  4. Support: When booking a package, you'll have the support of our dedicated Box Office Concierge team who can assist you with any questions or concerns you may have.  We choose the package hotels & vacation rentals carefully and work closely with them to make sure our guests have the best of everything. We'll be there to ensure your festival experience is smooth and enjoyable from start to finish. 

By booking a package that includes festival passes, accommodation, and the fun extras, you'll have a stress-free, cost-effective, and enjoyable festival experience. So why wait? Book your package today and get ready to rock!

Absolutely! At the time of booking your package, you can choose to add extra nights prior to or after the festival dates. If you want to add extra nights after completing the initial booking, please call our box office at 305.615.3168 and one of our package experts will be able to assist. 

Please Note: It is not recommended to reserve extra nights directly with the property – they will not have your information until closer to the Event and may not connect the reservations. Extra nights can generally be added through the Box Office up to 30 days before the event, depending on availability.

Sharing accommodations/rooms will almost always decrease the per person price, as the price of the room is shared four ways.

If you are a group of 4 or more, you can also choose 2 rooms at the same hotel or a two bedroom suite, home, or condo! (Per Person price will go up)

All Package Inclusions are per personThe accommodation and how many people are sharing is what make it more or less expensive. 

Package Protection is offered on all Package purchases and may qualify your package for a full refund due to unforeseen circumstances. Read more details here: 


You can buy package protection at the time of purchase or within seven days of purchase.


The Truman Waterfront Amphitheater at 21 Quay Road hosts all the evening shows during the Festival.

Daytime VIP parties and other shows are at various pools, piers, bars, and hotels around Key West!  Check the RokIsland Fest app, released 12/25/2023 for details

The Amphitheater is an open-air venue with no assigned seating for this event.  We do provide chairs which you can “pick and place” or you can bring your own chair (no solid metal chairs or couches.)  All "pick and place" seats are first come first served.

There is also an option to rent a COMFORTABLE CHAIR to be picked up and left each day at the Amphitheater.  ** Chair rental is included in Emerald Packages.  A limited number of rental chairs will be available for $16 per day CASH ONLY

The Venue is "open air" and divided into three main areas:

DIAMOND & DIAMOND PREMIER:  Your chalet and private bar are ready for the party! Under the tent, enjoy large chairs and tables for your use. The Diamond area is close to the stage  and has plenty of additional open space for chairs.  Near the Diamond Tent is our hospitality tent where you’ll enjoy your daily catered meal.  There are also designated, air-conditioned bathrooms in the Diamond area.

SAPPHIRE & SAPPHIRE PREMIER:  This large, prime spot near the stage also has a chalet tent and private bar to supply you with your favorite spirits.  There are also tables and chairs inside the tent for your use.  "Pick and place" chairs are first come, first serve - OR YOU CAN RENT A SOFT CHAIR. You may also bring your own chairs into this area. 

EMERALD AND PEARL:  The General Admission area is the largest area.  We do provide limited “pick and place” chairs or you can bring your own (no solid metal or couches).  Rental chairs are included with Emerald Package, and other package guests can get an early bird price on venue chair rental.  Two large main bars service this area, and there are many food and merchandise vendors. Diamond and Sapphire Guests can also enjoy the Pearl/ GA Area of the Venue.

Yes! We have a new chair rental program! The rental chairs will be light weight, soft, fold-up 'bag chairs' - much more comfortable than the pick-and-place chairs and easier to move.  And you don't have to carry your own bag chair to and from the venue - we've got you covered.  

LIMITED Chair rental will be available at the amphitheater by the day.  We have included it in Emerald Packages.

Chair rental will be $16 per day CASH ONLY on site while supplies last!

(You are still allowed to bring in your own chair)

We have state-of-the-art air-conditioned bathrooms available to ALL ATTENDEES!  Diamond Guests have designated restrooms.  We also have Porta Potties on-site.  All bathrooms are serviced regularly by Festival Staff to ensure comfort and cleanliness.

There is VERY limited public parking available at/near the Amphitheater, even less than previous years. There are a few ADA spaces near the entrance as well.

Key West has taxi services, Uber & Lyft as well as Pedicabs to take you around Key West and to the Venue.  You can also rent golf carts, scooters, and bikes thru the RokIsland Fest Concierge at 305-363-4533. We HIGHLY recommend taxi, walking, or biking to the Amphitheater.

Yes, there are bars as well as multiple food vendors. No outside food or drink allowed.

Will Call Hours are 12 noon to 9 pm every day of RokIsland Fest.  Will Call is located at the Truman Waterfront Amphitheater, 35 E Quay Rd, Key West.  

Please note: We do not ship wristbands on orders with international addresses - including Canada. Our international friends' wristbands will be at Will Call.  

Photo ID required for pick up.

Standard sized purses, bags and backpacks (everything will be searched by security staff) blankets, sheets, towels, cameras (basic point and shoot consumer-grade cameras), binoculars, strollers, folding lawn chairs, NO solid metal chairs.

  • Outside food and drinks (concessions will be sold within the concert area), professional audio or video recording equipment, professional cameras (any camera with the option to detach a lens)
  • Any and all camera accessories, tripods, monopods, detachable lenses, or other commercial equipment
  • Drones or any other remote flying device
  • Camping equipment or umbrellas; this Includes canopies and tents
  • Coolers of any kind
  • Firearms, explosives, and weapons of any kind (including pocket knives, pepper spray, fireworks, etc)
  • Illegal and Illicit substances of any kind, drugs or drug paraphernalia
  • Unauthorized/unlicensed vendors are not allowed
  • No unauthorized solicitation and materials including handbills, giveaways, samples, etc.
  • Bicycles inside the amphitheater grounds (bike parking is available near the entrance)
  • Inflatable furniture (rafts, chairs, couches, etc.)
  • Umbrellas

There will be an on site Box Office at the Amphitheater for information, lost & found, ticket sales, and Will Call.  You can also call the Box Office at 305-615-3168 - even during Festival!


Visit our webpage with information about Key West. If you have any specific questions, contact the Box Office at 305-615-3168 or email

Key West has an international airport with direct flights from many cities. If you prefer to drive, we are at the "End of the Road" - approximately 4 to 5 hours from Miami and Fort Lauderdale. There is a also a ferry from Fort Myers daily - weather permitting.

Official Festival Dates are Tuesday to Saturday.  Some folks like to add an extra day or two - or three - to rest, recover, and enjoy Key West to the fullest!

There will be a KICK OFF Party on Tuesday - entry is FREE for all Package Guests, and $79 per person for Pass Guests.  ** KICKOFF PARTY IS SOLD OUT **

There will be tents located at the Amphitheater that you can shelter in. All events are Rain or Shine. Don't worry - we will always put safety first!


All payments are non-refundable. We recommend personal travel protection that covers unforeseen circumstances.

Package Protection is offered on all Package purchases and may qualify your package for a full refund due to unforeseen circumstances. Read more details here: 


You can buy package protection at the time of purchase or within seven days of purchase.

Passes and Packages can be transferred to another guest for a fee. All transfers must be done through the Box Office.

If for any reason we cannot have the Festival, your funds (less processing fees) are refundable. You will also have the option to apply your credit to a future show or donate a portion towards the sustainability of the Festival.

✩ Festival Performers are also subject to change or cancellation at any time without notice.  No refund will be owed if a Festival Performer is changed or cancelled.

All Festival passes will be held and guaranteed to be valid for the new dates. Should accommodation rates and/or availability change, we will update you accordingly and notify you of your options.